
What ITIL is Missing: A Practical Guide to a Working CMDB (Book Synopsis)
This book is about bridging a gap between a loose ITIL concept of CMDB/CMS and its practical implementation in an ITSM tool. So far such CMDB implementations have been done in a very proprietary manner. Every ITSM Software package developer creates its own version of dB specific to a problem it is trying to solve […]